Kiosk Implementation ManagerStep into a dynamic role with Premier Inn as we embark on an exciting project to upgrade check-in kiosks across our estate. As part of the Central Operations team, you'll p...
Kiosk Implementation Manager
Step into a dynamic role with Premier Inn as we embark on an exciting project to upgrade check-in kiosks across our estate. As part of the Central Operations team, you'll play a key role in guiding hotel teams through this transformation, ensuring they maximize the benefits of new technology. You'll coach and support colleagues, both on-site and remotely, while minimizing disruptions to guests and staff. Your efforts will be crucial to the successful rollout of this fast-paced project and pave the way for future innovations.
Grade: A15
Location: Field Based – Nationally (North (Inc Ireland/ROI), Central and South)
Flexibility in working hours and overnight stays across the country will be required.
What you will be doing:
- Serve as the main point of contact for assigned hotel management teams, ensuring full engagement before and after kiosk migration.
- Coordinate with stakeholders to ensure hotels are prepared for migration.
- Provide on-site support during the cutover period to maintain a consistent team and guest experience.
- Manage day-to-day migration activities for multiple sites, both remotely and on-site.
- Collaborate with Business Change colleagues to implement the business change plan, ensure site readiness, and conduct UAT testing.
- Act as an operational subject matter expert, guiding sites through the migration process.
- Work with the project team to establish effective troubleshooting support and resolve post-implementation issues quickly.
- Identify and report potential risks to minimize disruptions.
- Document new scenarios and learnings from each hotel migration to build a comprehensive knowledge base.
- Communicate with hotel teams about the program and timeline, and liaise with ROM and OD.
Essential requirements:
- Proven operational experience within Premier Inn
- Strong understanding of Opera, in particular relating to payments and kiosks
- Guest and Customer focused
- Need to have operated at Deputy Hotel Manager level as a minimum
- Good knowledge of reception ways of working
- Able to influence and support at a site & regional level
- Must hold a clean and valid driving licence and be able to drive
Benefits:
- Shavesave Scheme
- Up to 10% Bonus
- Pensions Scheme
- Individual BUPA healthcare
- Perks at work
- Progression Opportunities
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 31175-4493
Advertised: 22 Nov 2024
