Job Title: Lead Service Delivery ManagerGrade: &n...
Job Title: Lead Service Delivery Manager
Grade: B16
Location: National Field Base Role
Contract Type: Permanent
Job Overview:
As the new Lead Service Delivery Manager, you’ll ensure high standards in Premier Inn hotels by leading a team of three Divisional SDMs. You’ll drive efficiency in housekeeping labour management through tools like Genie and Laundry Flex, while collaborating with stakeholders to enhance performance.
You’ll provide national and regional support, sharing insights and coaching to boost team performance. As the housekeeping expert, you’ll lead innovation, testing new products and methods to ensure top-quality service delivery across all sites.
Minimum Skills/Experience Required:.
Experience:
- Proven operational experience within Premier Inn or similar job role - Ideally within Housekeeping Management
- Line Management experience – able to inspire and lead a team
Skills:
- Excellent communication skills and ability to extract relevant information for decision making
- Analytical capability to interpret guest and people data – ability to translate data and to share best practice.
- Influencing skills to OD level – flexible in style to suit a variety of audiences
- Excellent team leader and player; highly collaborative style with strong interpersonal skills
- Self-motivated, enthusiastic & adaptable
Knowledge:
- Thorough understanding of Premier Inn Operations
- A proven track record of operational excellence
- Able to coach & influence team members on the correct management of Housekeeping and Laundry.
- Evidence of partnership and supplier management
Benefits:
Bonus: Up to 30% company performance related bonus
- Healthcare: Individual & Family BUPA healthcare
- Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands
- Company Share save Scheme: Share in Whitbread’s continued success.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 30719-4493
Advertised: 21 Nov 2024
Application closed: 27 Nov 2024
