We are Whitbread

Our Finance team takes care of budgets and forecasts, to make sure our commercial performance stays on point. What’s more, they provide the financial insights that keep us seeing clearly and allow us to deliver results across our brands. They also pay all our invoices and track our income, ensuring every single transaction is accounted for and controlled. Without them, we literally wouldn’t be able to function.

People are at the heart of everything we do – and that doesn’t just mean our customers. It extends to the people in our business that make what we do possible. That’s why it’s so integral that we take care of them. The HR department is there to make sure everybody feels as though they have everything they need to develop a successful career with us. They support the Whitbread journey of every employee, on matters such as learning, development, talent management and general HR issues. They truly are treasures, and they put their all into keeping our people happy.

Every great brand needs an equally great IT team. As we’re made up of quite a few brands, our tech department has to be quite exceptional. And that it is. This collection of IT wizards helps to craft our leading customer experience, optimise our organisation and create an environment in which all of our staff can thrive. We know their worth – that’s why we’ve invested £150 million in IT over the last 3 years, to make sure our foundations are more than solid enough for us to win in our markets both at home and internationally.

Our Marketing team are big on Insight, Brand, Innovation and Propositions. They’re the people who bring ideas to life, through data and insights, to keep our business right at the forefront of the market. Whatever the project, they are constantly looking for new ways to engage with our customers and bring them innovative ideas that are worth getting excited about. They’re always developing our propositions, our menus and our rooms, to make sure our customers are getting the experiences they’ve come to expect.

The people in our Transformation department are largely responsible for procurement and supply chain solutions. They’re the team who focus on sourcing, delivering and acquiring the products that continually create a best-in-class guest experience. What's more, their work will fuel our future growth, as we continue to strive forward.

Our property team take care of all things building. Whether they’re managing the PI&R property estate, sorting out facilities for the Support Centre or making sure our premises are perfect for our customers - they’re always busy bettering our spaces. We’ve got great people working right across Acquisition, Construction, Estates and Facilities.

The Acquisitions team buy the buildings and land that we set up our sites on. They’ll look at all the figures before coming up with solid business plans - to make sure we’re on track to meet targets, and keep growing in the long run.

Our Construction department take the reins once the land is rightfully ours. They’ll then work closely with contractors to oversee the builds or renovations. Overtime, wear and tear takes its toll. So, when our properties start to look a little less pretty, or functions start to fail - this team take care of it all. They’ll repair and maintain till their hearts content, fixing lifts and the like to make sure our people and our customers are happy.

The Estates team manage the property estate of PI&R, as well as the Whitbread Support Centre offices. This business minded department keep all property outgoings to a minimum and push all income opportunities to a maximum. What’s more, they work closely with planning and finance to create clear Perfect Portfolio Strategy (or PPS), for developing our £5bn estate.

Finally, our friends in Facilities sort out everything in our offices, helping to make the environment fantastic for our London Digital teams and Dunstable Support Centre.

All together, the people in Property deal with some pretty important stuff. It’s safe to say working here keeps the whole team on their toes.

We have very ambitious goals. And we think they’re necessary for success. Our Change team is responsible for leading and implementing complex programmes of work, which help us truly transform the business to become best-in-class and achieve these ambitions. It’s fast paced. It’s challenging. But it’s rewarding. People who work here enjoy collaborating with multiple functions across Whitbread, and work on high-profile projects to ensure our continued success.

Communication is key to our success. Both with our customers, and our people. We have a number of teams in this space, looking after our corporate communications channels, both internally and externally. They’re here to ensure that they protect the reputation we’ve all worked so hard for, and tell the Whitbread story the way it should be told.

This is the digital arm of Whitbread. Just like every department, they’re focused on facilitating the best experiences for our customers – and their interactions online. With the attitude of a start-up and resources of an established company, they’re a force for UK-wide customer satisfaction.

We put our customers at the core of all we do. And nowhere is this truer than in our Contact Centre. This team of like-minded, lively and energetic people put their passion and personality into delivering exceptional customer service – every single day. From managing guest bookings to answering queries (and everything in between), they are truly vital in making customers feel welcome and appreciated.

‘Safety first’ is an expression we truly acknowledge. That’s why our Safety and Security team are carefully picked to ensure our safety management systems are strong and our safety culture coherent. They support our brands in compliance with all the relevant legislation, while they oversee any activity concerning health & safety, food, fire and security – all the important stuff. They advise and guide Management Teams right across the business, and provide policies, procedures, information and training to all those who need it. Simply put, we really couldn’t do what we do without them.

Our work is high-profile, challenging and genuinely interesting. That’s what you can expect when you work at a leading and diverse FTSE 100 organisation. There’s never a dull moment here, and that’s the way we like it. But, we need to make sure we’re doing what we do by the book. Because morals are important. That’s why we have some of the industry’s brightest lawyers advising on just about every aspect of the business. Regulatory issues, competition, litigation, commercial or contractual agreements (and more), are all part of what they do to make sure we always remain honourable and respectable.